Effective Date:  01/08/2025

This Privacy Policy explains how ZAPP Electric Inc., doing business as ZAPP and ZappFast (“ZAPP,” “we,” “us,” or “our”), collects, uses, discloses, protects, and retains information when you visit our website, use our applications, interact with our charging stations, make payments, contact us, or otherwise use our products and services (collectively, the “Services”).

By using the Services, you acknowledge this Privacy Policy. Your use of the Services is also subject to our Terms of Use.

This Privacy Policy applies to information collected through:

• our websites and landing pages; 
• mobile applications and web portals, if any; 
• ZAPP and ZappFast charging stations and payment terminals; 
• account registration and login systems; 
• customer support communications; 
• email, text, phone, and web form interactions; and 
• any other online or offline touchpoints through which we provide the Services. 

We collect information in several ways:

We collect information you voluntarily provide when you:

• create an account; 
• start or pay for a charging session; 
• request information or support; 
• fill out a website form; 
• subscribe to communications; 
• send us an email, text message, or other communication; 
• participate in promotions, surveys, or events; or 
• otherwise submit information to us. 

When you use our website, app, charging equipment, or digital Services, we may automatically collect certain technical and usage information through:

• cookies; 
• browser storage; 
• server logs; 
• analytics tools; 
• charger software and network logs; 
• payment terminal records; and 
• device and session monitoring technologies. 

We may receive information from third parties such as:

• payment processors; 
• fraud prevention vendors; 
• analytics providers; 
• hosting and cloud-service vendors; 
• communications providers; 
• site hosts or commercial partners; and 
• other service providers supporting our operations. 

Depending on how you interact with us, we may collect the following categories of information:

• name; 
• email address; 
• phone number; 
• billing address; 
• company name, if applicable; 
• account credentials; 
• customer service communications; and 
• any other information you choose to provide. 

• charger ID; 
• charger location; 
• charging session date and time; 
• session duration; 
• energy dispensed; 
• payment amount; 
• transaction status; 
• account/session identifier; and 
• related support or dispute records. 

• IP address; 
• browser type; 
• operating system; 
• device type; 
• device identifiers; 
• referral URLs; 
• page views; 
• interaction data; 
• dates and times of access; and 
• diagnostic and performance information. 

We may collect:

• charger location used for the session; 
• approximate location based on IP address; and 
• device location, if location permissions are enabled. 

Payments may be processed using PCI-compliant hardware and software. We may collect or receive payment-related details necessary to complete transactions, such as billing identifiers, transaction metadata, and payment status. Full payment card handling may be performed by third-party payment processors.

We may use collected information for the following purposes:

• to provide and operate the Services; 
• to authenticate users and manage accounts; 
• to process charging sessions and payments; 
• to provide customer support; 
• to send receipts, confirmations, and service-related notices; 
• to monitor charger performance, station health, uptime, and fault conditions; 
• to improve the website, charging network, and user experience; 
• to detect, prevent, and investigate fraud, abuse, and security incidents; 
• to enforce our Terms of Use and other policies; 
• to comply with legal, regulatory, tax, and accounting obligations; 
• to communicate with users about service updates, support, and operational matters; and 
• where permitted by law, to send marketing or promotional communications. 

We do not sell personal information in the ordinary meaning of the term.

We may share information only as described below:

We may share information with vendors and service providers that help us operate the business, such as providers of:

• payment processing; 
• hosting and cloud infrastructure; 
• analytics; 
• customer support; 
• communications delivery; 
• cybersecurity; 
• fraud prevention; and 
• maintenance and operational support. 

These parties are permitted to use information only as needed to provide services to us or as otherwise allowed by law.

We may share limited information with property hosts, network partners, or commercial counterparties when reasonably necessary to operate the charging network, support billing, resolve disputes, or maintain equipment.

We may disclose information when required or permitted by law, including to:

• comply with legal process; 
• respond to lawful government requests; 
• enforce our agreements; 
• investigate fraud or misuse; or 
• protect the rights, safety, and property of ZAPP, our users, or others. 

We may disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.

This includes, without limitation, mobile phone numbers, SMS consent data, and text messaging opt-in information. Such information will not be sold, rented, or disclosed to third parties for their own marketing use.

We may share mobile information only with service providers that assist us in delivering our own communications or operating our Services, and only to the extent necessary for those functions and subject to confidentiality and legal restrictions.

We may use cookies, pixels, log files, browser storage, and similar technologies to:

• keep users signed in; 
• remember settings and preferences; 
• understand website traffic and usage; 
• improve functionality and performance; 
• support analytics; and 
• maintain security and fraud controls. 

You may control cookies through your browser settings, though disabling cookies may affect site functionality.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Security measures may include:

• encryption of data transmitted to our servers where appropriate; 
• PCI-compliant payment hardware and software; 
• access controls; 
• system monitoring; 
• secure hosting practices; and 
• measures designed to detect and respond to unauthorized access or misuse. 

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to:

• provide the Services; 
• maintain accounts; 
• complete transactions; 
• resolve disputes; 
• comply with legal, tax, accounting, and regulatory obligations; 
• enforce our agreements; and 
• maintain business and security records. 

Retention periods may vary depending on the type of information and applicable legal requirements.

Depending on applicable law, you may have the right to:

• request access to personal information we hold about you; 
• request correction of inaccurate information; 
• request deletion of personal information, subject to legal exceptions; 
• request information about categories of data collected, used, or disclosed; 
• opt out of marketing communications; and 
• exercise other privacy rights available under applicable law. 

You may also:

• unsubscribe from marketing emails using the unsubscribe link; 
• disable cookies through your browser settings; 
• disable location permissions in your device settings; and 
• contact us directly regarding privacy requests. 

We may need to verify your identity before acting on certain requests.

Our Services are not directed to children under 18, and we do not knowingly collect personal information directly from children under 18 in violation of applicable law.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and their policies govern their handling of data.

We may revise this Privacy Policy from time to time. Any revised version will be posted with an updated Effective Date. Continued use of the Services after changes are posted means you acknowledge the revised policy, to the extent permitted by law.

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact:

ZAPP ELECTRIC INC

101 Hudson Street, 21st floor 

Jersey City, NJ 07302 

support@Zappfast.com